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Last Updated: June 2026

Jelevo Privacy Policy – How Your Data Is Kept Safe

When you use the Jelevo platform, we collect certain information. This privacy policy explains what that information is, why it is collected, how it is kept secure, and what rights you have — all in plain, easy-to-understand language.

Our Core Commitment: Jelevo never sells your personal information to third parties. Your data is used solely for service delivery and security purposes.
Overview
Total Sections 8
Language Bengali
Encryption SSL 256-bit
Data Sale Never
Data Deletion Request Supported
Table of Contents
Data Protected

Platform secured with SSL 256-bit encryption.

Join Securely
Cookie Status
EssentialActive
AnalyticsActive
MarketingOptional
Third PartyOptional
Section 01

Introduction & Scope of This Policy

Jelevo's Privacy Policy applies to anyone who accesses our platform through our website, mobile app, or any other digital channel. It explains what information we collect, why we collect it, and how it is used and kept secure.

Jelevo believes privacy is a fundamental right. That's why we only collect information that is genuinely necessary to provide our services. Collecting excess data or engaging in unnecessary tracking goes against our principles.

By using this platform, you consent to this Privacy Policy. You retain the right to review, correct, or request deletion of your information at any time.

Written in plain language: This policy is written in plain, straightforward language, avoiding legal jargon so that any user can easily understand it.
Section 02

What Data We Collect

Jelevo collects two types of data — information you provide directly, and data generated automatically while you use the platform.

Data Type Example Collection Method
Identity Information Name, date of birth, national ID number Registration Form
Contact Information Mobile number, email address Registration & Support
Financial Information BKash/Nagad number, transaction history Payment Processing
Device Information IP address, browser, operating system Automatically
Usage Behavior Betting history, page visits, time spent Cookies & Log Files
Location Data Country & city (approximate) Automatically via IP
We never collect or store your full bank account number, PIN, or password.
Section 03

Purpose & Legal Basis for Using Your Data

Jelevo uses the data it collects for specific purposes only. Each purpose is lawful and is either based on user consent or forms part of a legal obligation.

  • Account Management: Used for registration, login, password reset, and account verification.
  • Payment Processing: Your information is required to process deposits and withdrawals.
  • Customer Support: Our support team can access your account details to help resolve any issues.
  • Security Assurance: To prevent fraud, hacking, and unauthorized access.
  • Legal Obligation: Retention of specific data as required by regulatory authorities.
  • Platform Improvement: Analyzing aggregated data to improve our app and website.
  • Personalized Experience: Customized offers based on your preferred sports and markets.

Your explicit consent is obtained before sending any marketing or promotional emails. You can withdraw this consent at any time.

Section 04

Data Sharing — Who, When & Why

Jelevo does not sell your data to advertisers or any commercial third parties. However, limited information may be shared with partners in certain specific circumstances.

✅ Shared
  • With payment processors (bKash, Nagad)
  • Law Enforcement Authorities (under legal order)
  • Licensing & Regulatory Authority (where applicable)
  • Technology service providers (under NDA)
❌ Never shared
  • To Advertisers or Marketers
  • Sale to Data Brokers
  • On Social Media Platforms
  • To Unrelated Third Parties

When data is shared with third-party service providers, strict non-disclosure agreements (NDAs) are in place. They may only use the data for the specific purpose agreed upon.

Section 05

Cookies, Tracking & Analytics

Jelevo uses cookies on its website and app. Cookies are small text files stored in your browser that help remember you and improve your experience.

Cookie Types Purpose Duration
Essential Cookies Maintaining login sessions, security, and language preferences At End of Session
Functional Cookies Remembering your preferences, bet slip, and dark mode settings 30 Days
Analytics Cookies Page visit statistics, error tracking 1 Year
Marketing Cookies Displaying promotional offers (optional) 90 Days

Cookies can be managed through your browser settings. However, disabling essential cookies may prevent core features such as login and payments from working properly.

Section 06

Data Retention Period & Security Measures

Jelevo does not retain data longer than necessary. Even after account closure, user data may be kept for up to 5 years — primarily to meet legal and regulatory obligations.

SSL 256-bit

All Data Transfers Are Encrypted

Secure Servers

Firewall-Protected Data Centers

Restricted Access

Only authorized personnel can access your data

  • All data stored on our servers is protected with AES-256 encryption.
  • Regular third-party security audits are conducted.
  • In the event of a data breach, affected users will be notified within 72 hours.
  • 2FA is supported for account access — keep it enabled for added security.
Section 07

Your Data Rights

Every Jelevo user has important rights over their own data. To exercise these rights, please contact our support team.

Right to Access

You can request to know what information we hold about you at any time.

Right to Rectification

You may request a correction if any of your information is inaccurate.

Right to Erasure

Once your account is closed and the legal retention period has passed, you may request that your data be permanently deleted.

Data Portability

You can request a copy of your data to download.

Right to Object to Processing

You can object to the use of your data for marketing communications or certain other purposes.

Right to Restrict Processing

In certain circumstances, you may request that the use of your data be temporarily restricted.

How to Submit a Request: Any Data-Related Request support@jelevo.wsto send us an email. We typically respond within 30 business days.
Section 08

Policy Updates & Contact Information

Jelevo may update this Privacy Policy as needed. For significant changes, you will be notified in advance via your registered mobile number or email. Continued use of the platform after any changes constitutes your acceptance of the revised policy.

The date of this policy is shown at the top of the page. To view a previous version, please contact support.

Email Support

For data requests and complaints:

support@jelevo.ws
Live Chat

24/7 Instant Support in Bengali:

Average Response Time: 3 Minutes

🔐 How Your Privacy Is Protected on Jelevo

Your data and account are protected by 6 layers of security

End-to-End Encryption

All data travelling from your browser to Jelevo's servers is protected with SSL 256-bit encryption — no one can intercept it in transit.

Two-Factor Authentication (2FA)

Login requires both your password and an OTP — neither alone is enough. This keeps your account significantly more secure.

Data Minimisation Policy

Jelevo only collects information that is necessary. Requesting excessive or irrelevant data goes against our policy.

Auto Logout

Sessions automatically end after extended inactivity — so even if someone else finds your account open on your phone, your account stays secure.

Marketing Opt-Out

Turn off promotional notifications at any time — through the app settings or by contacting support.

Regular Security Audits

Regular security testing by independent third parties. Vulnerabilities are identified and resolved before they can cause harm.

❓ Frequently Asked Questions

Privacy & Betting — Frequently Asked Questions

An accumulator (or "acca" for short) is a type of bet that combines multiple matches or events into one. You win at the full combined odds only if every selection is correct — a single wrong pick loses the entire bet.

How to Do It:

  1. Pick a selection from the first event — it will be added to your bet slip.
  2. Add selections from a second or third event — a "Multi" or "Acca" tab will appear in your bet slip.
  3. Enter your stake — your potential winnings will be calculated and displayed automatically.
  4. Click "Confirm Bet".

On Jelevo, you can generally add up to 20 selections to an accumulator. However, the more selections you add, the lower your chances of winning. Accumulators with 2–5 selections are the most popular and offer the best balance of risk and reward.

No. Jelevo strictly prohibits anyone under 18 from using the platform. This is not just a regulatory requirement — protecting minors is at the heart of our responsible gaming policy.

Your date of birth is collected at registration, and accounts cannot be created for users under 18. Jelevo may request a national ID or other identification at any time to verify this information.

If a parent or guardian suspects their child is using Jelevo, please contact us immediately at support@jelevo.wsto reach us. We will promptly take steps to close that account.

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