Jelevo FAQ – Complete Answers to Your Most Common Questions

All your betting history and financial transaction records are safely stored within your Jelevo account. To view them:

1. On Jelevo Login proceed.
2. Click the profile icon in the top right corner.
3. Go to "My Bets" or the "Bet History" section — here you can view the date, match, odds, stake amount, and result for every bet.
4. To view your transaction history, go to the "Transaction History" section — you'll find a complete record of deposits, withdrawals, and bonus credits.

You can filter by date and download records in CSV format. The same information is also available on the mobile app under the "My Account" tab.

Jelevo lets you temporarily suspend or permanently close your account. There are two ways to do this:

Self-Exclusion:

1. Log in and go to "Security & Privacy" settings.
2. Under "Responsible Gaming", select "Self-Exclusion".
3. Choose a duration: 7 days / 1 month / 3 months / 6 months / Permanent.
4. Once confirmed, your account will be inactive for the selected period.

To close your account via support: Contact us via Live Chat or email support@jelevo.ws. After identity verification, the process will be completed within 24 hours.

If you're permanently closing your account, withdraw your balance first — once the account is closed, access to your funds will be restricted.

No worries — resetting your password on Jelevo is quick and easy, taking just 2–3 minutes.

Step-by-step reset:

1. Go to the login page and click the "Forgot Password?" link.
2. Enter the mobile number used during registration (+880).
3. A 6-digit OTP will be sent to you via SMS within seconds.
4. Verify with the OTP — a form to set your new password will appear.
5. Enter a new password (at least 8 characters, including one number) and confirm it.

The OTP is valid for 5 minutes. If you don't receive it, wait 60 seconds and tap "Resend". You can also reset via email if you registered with one.

Jelevo's withdrawal process is designed to be straightforward for Bangladesh mobile banking users.

Withdrawal steps:

1. Log in and go to the "Withdrawal" section.
2. Choose your method: bKash, Nagad, or Rocket.
3. Enter your mobile banking number and amount.
4. Tap "Confirm" — once the OTP is verified, your request will be submitted.

Limits & Timeframes:

• Minimum: ৳500
• Daily Maximum: ৳2,00,000
• Standard processing time: 15 minutes to 2 hours
• Your first withdrawal requires KYC verification, which may take up to 24 hours.

Jelevo does not charge any withdrawal fees. However, your mobile banking provider's own transfer charges may apply.

Deposits on Jelevo are usually processed within 1–5 minutes is credited to your account. Occasionally, network issues may cause a slight delay.

If your deposit hasn't arrived, follow these steps:

1. Wait 10 minutes first — the process sometimes takes a little longer.
2. In most cases, it arrives automatically.
3. If it hasn't arrived, log in and go to the "Deposit" section to find your transaction reference number.
4. Contact us via Live Chat or email support@jelevo.ws and provide your bKash/Nagad transaction ID.
5. The support team typically resolves issues within 15–30 minutes.

Keep in mind: Minimum Deposit ৳200. Amounts below this minimum will not be credited automatically. Also make sure you send from your registered mobile number.

Bonus funds on Jelevo cannot be withdrawn directly — you must first wager a specified amount. This is known as the "wagering requirement" or "rollover condition".

Here's an example to illustrate:

• You deposit ৳1,000 and receive a ৳1,000 bonus through the 100% welcome offer.
• If the wagering requirement is 10x — that means ৳1,000 × 10 = ৳10,000 must be wagered.
• After wagering this ৳10,000, the bonus funds will be available for withdrawal.

Important:

• You can track your wagering progress under the "Bonus" section of your account.
• Wagering requirements vary by bonus — the details are listed alongside each offer.
• Bonuses are typically valid for 30 days — if the requirements aren't met within that period, the bonus will be forfeited.
• Only bets with minimum odds above 1.50 count toward wagering requirements.

There are a few common reasons why the app may crash or fail to open — most of which you can resolve on your own.

Step-by-step troubleshooting:

1. Update the App: Older versions often cause issues. Download Page Download and install the latest APK from
2. Clear Cache: Go to Phone Settings → Apps → Jelevo → "Clear Cache".
3. Restart your phone: A simple restart often does the trick.
4. Check your internet connection: The app may struggle to load on a slow connection — try switching to Wi-Fi or 4G.
5. Android Version: The Jelevo app requires Android 6.0 or higher.
6. Reinstall: Uninstall the app and reinstall it fresh from the download page.

If none of the above works, reach out via live chat — sharing your phone model and Android version will help the team resolve your issue faster.